Because of the intimate nature of the items we sell, we are unable to return or exchange purchased toys and some products unless defective (See list below). This is for the health, safety and peace of mind of our customers.

Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.

This includes, but is not limited to:

  • Panties, One-piece swimwear, Lingerie (anything that has a gusset/crotch section) or comes with an attached panty (lingerie with matching panties)
  • Mens underwear
  • All accessories or anything with an adhesive base (nipple covers)
  • Vibrators & Dildos
  • Anal Toys, Beads And Plugs
  • Cock And Ball Devices, Cock Rings And Cock Sleeves
  • Gags And Ropes
  • Lubes, massage oils, condoms, and body paints
  • All sale items are FINAL SALE

For eligible items, we offer a 30 day return policy for online purchases (14 day for in-store purchases). Returned merchandise must be in its original state, deemed to be unworn (free of scent, stain or debris), with tags attached, or be defective to be accepted for a refund. Returnable items must meet the criteria above and not be included in the “Not Refundable” list. All items returned MUST be accompanied by a Web Return Authorization (WRA#) and include the original invoice. All returns will be made in the form of the original payment.                              

To start your return process, please complete the following steps:

  • Check your original receipt to ensure the 30 day return time has not passed
  • Contact us at [email protected] and request a Web Return Authorization. Please include photos of the item, reason for your return request and a copy of your invoice.
  • Once you receive your Web Return Authorization number, write the number clearly on the outside of the package (ex. WRA# 0123)
  • Ship your return to the following address:

Attn: Returns Department

Queen Bee Boudoir

PO Box 128

Squamish, BC  V8B 0A1

Please Note:

  • Returns generally take 3-5 business days to completed by us and will be refunded in the original form of payment. Please keep in mind, your financial institution may take an additional 10 business days to have it reflected on your original form of payment
  • Shipping charges are non-refundable
  • Return postage is at the customers expense
  • Please ensure your return package is sent with an insured and tack-able carrier as Queen Bee Boudoir is not responsible for any returned items that are lost in transit
  • Due to the COVID-19 Crisis, “Buy Online- Pick up In-Store” and “Buy Online-Return In-Store” options are currently unavailable.